(1) If an officer
under the jurisdiction of this Act is caused injustice on any matter by the
commanding officer or any senior officer, he/she may complain against
such grievance to his/her commanding officer.
(2) If a person is not satisfied with the decision made by the
commanding officer or Commander (Pati) to the complaint pursuant to
Sub-section (1), he/she may file an application to the Chief of Army Staff.
(3) A person below the rank of officer may file such a complaint to
the concerned Commander (Pati).
(4) If a complaint as referred to in Sub-section (3) is not heard by the
Commander (Pati), a complaint may be filed to the commanding officer
and if it is also not heard by the commanding officer or one is not satisfied
with such decision, a complaint may be filed to the superior officer than the
commanding officer; and if such complaint received, the commanding
officer shall provide a receipt thereof to the complainant and forward it to
the senior level. If the commanding officer fails to forward such complaint
to the senior level, he/she shall be liable for a disciplinary action.
(5) If a complaint is received pursuant to Sub-sections (1) and (4),
the complaint hearing authority shall examine the complaint and resolve the
problem, and shall forward the complaint to the superior level if so
required.
(6) If a complaint has to be filed against a person who hears a
complaint, it shall be filed to the officer superior to such officer.
(7) The decision made by the Chief of Army Staff on a complaint as
referred to in this Section shall be final.
(8) The procedures for the hearing shall be as prescribed.
(9) The Government of Nepal, if it deems reasonable, may review
the decision made pursuant to this Section.